Our shipping department is working hard to make sure your Free Co. purchase gets to your doorstep exactly how you ordered. Your shipping cost is calculated based on the price and weight of your total checkout.
Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. International Orders may incur delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.
We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.
Any questions concerning your shipment? Call us during normal business hours at (267) 713-9086. After business hours please email us any questions here firstname.lastname@example.org.
Returns & Refunds
We want your experience with us to be positive.
If you use any of our products and aren’t completely satisfied, we will give you a full refund.
You will receive a full refund if your return is received within 30 days of purchase. We do not refund shipping charges. If we made a mistake in fulfilling your order, we will happily refund your shipping costs.
When returning multiple items, only 1 item of each category is allowed to be opened (i.e. if you ordered CBD Oil and CBD Gummies, both can be opened, but not 2 bottles of CBD Oil) – others must come back unopened and unused in order to receive FULL refund. No sample pack items can be returned for refund.
No refunds will be processed without proper RMA (return merchandise authorization) included. All returns must be returned to our customer service address provided via email confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For returns, contact us at email@example.com or call us at (267) 713-9086 to request an RMA (return merchandise authorization).
No returns can be accepted for refund without RMA.